Transformational Training
We design targeted training programs based on your data to improve agent performance, boost efficiency, and enhance customer experience. With personalized coaching, your team will be equipped with the tools they need to handle customer interactions more effectively, resulting in higher satisfaction and improved metrics.
Care-Cx Core®
- Care Agent: Manage the customer experience through our proven Care-Cx® model.
- Build effective customer relationships
- Improve agent performance
- Lower onboarding times
- Care CPR: Navigate through challenging contacts with the Care CPR® framework.
- Expand the Care-Cx® model into de-escalation best practices
- Reduce the number of customer escalations
Care-Cx Coach & QA®
- Care Coach & QA®: Effectively deliver coaching & mentorship for agents using the Care-Cx® model.
- Learn to be a great coach
- Demonstrate best practice coaching sessions
- Establish a culture of coaching & development
- Increase agent effectiveness
- Improve agent & leadership relationships
Train the Trainer
MOST POPULAR- Train the Trainer: Continually deliver Care-Cx Core® training as your team needs!
- 2-day Care-Cx Core® training conducted by our experts
- 1-day train-the-trainer to certify your trainers to deliver Care-Cx Core®
- 2-day Care-Cx Core® taught by your trainers & shadowed by our experts
- Care Coach & QA® delivered by our experts
Unlock the power of data driven training!
Why Train the Trainer?
Transformation begins with cultural adoption
Certify Your Trainers
Empower your team to deliver our Care-Cx Core® training at your convenience.
Develop Your Leadership
Our train the trainer model offers leadership development training that not only enhances your leadership’s communication skills but also empowers them to inspire and guide their agents toward success.
Increase Adoption
Our train the trainer model fosters the active involvement of all team members, from agents to leadership, driving cultural adoption and meaningful transformation.
Decrease Onboarding & Increase Time to Effectiveness
Our innovative Care CX® model streamlines the onboarding process, significantly lowering both costs and time, while empowering your agents to enhance customer interactions with greater efficiency and effectiveness.
Achieve Self-Sufficiency
Achieve self-sufficiency and reduce ongoing costs by having us develop the content, so all you need to do is deliver it!
Care-Cx IQ®
Unleash the power of our custom data tool, delivering actionable insights that fuel performance breakthroughs and elevate your leadership strategy.