Transform Your Team's Skills Today
Discover specialized training programs designed to deliver breakthroughs in performance, effciency, and customer experience. Unlock your team’s potential with tailored solutions that drive measurable results.
Our Services
Care-Cx® Agent Core
| Facilitation Method | In-person |
| Training Objective | Empower your agents with the behavior skills needed to deliver exceptional customer experiences. |
| Duration | 12 hours (delivered over 1.5 days) |
Care-Cx® C.P.R. De-Escalation Training
| Facilitation Method | In-Person or Virtual |
| Training Objective |
Equip your agents with the advanced skills needed to confidently manage challenging customer interactions, ensuring smoother resolutions and stronger customer satisfaction. |
| Duration | 4 hours |
Care-Cx® Coach & QA
| Facilitation Method | In-Person or Virtual |
| Training Objective | Equip your supervisors with the tools and skills needed to excel in coaching and leading their agents, driving better performance and stronger team dynamics. |
| Duration | 8 hours (delivered in 1 day) |
Workshops
| Coaching Essentials |
Delivery Method In-Person or Virtual Facilitation
Workshop Objective Master the fundamentals of coaching to elevate your agents’ performance and drive continuous improvement. Enhance your skills in guiding and motivating your team to achieve their full potential.
Duration 4-hours
|
| Instructional Design Essentials |
Delivery Method In-Person or Virtual Facilitation
Workshop Objective Gain essential skills in instructional design to create impactful learning experiences and drive better performance. Learn the core principles to effectively design and deliver training that enhances learner outcomes through adult learning principles.
Duration 8-hours |
| Facilitator Essentials |
Delivery Method In-Person or Virtual Facilitation
Workshop Objective Master the key techniques in facilitation to enhance your ability to lead engaging and productive sessions. Develop essential skills to effectively guide discussions, foster collaboration, and drive meaningful outcomes.
Duration 8-hours |
Ready to Elevate Your Team?
Contact us today to learn more about how our training services and workshops can benefit your organization. Let’s work together to enhance your customer service experience.